A restaurant CRM built from real visits: preferences, allergies and spend come from bookings and bills. Loyalty points and email campaigns work from the same profile, so nobody keeps a second list.
The host opens tonight's list. A regular's profile shows her shellfish allergy, her preferences and her last visits.
She pays. Points for the amount she paid go on her membership, and she moves up to Silver.
The next morning a review request goes out. Her star rating and a private note reach the team.
Every booking, visit and payment builds the profile. The team sees preferences and allergies before the guest sits down, and you see who comes back and what they spend.
Guests join automatically when your programme is active. They earn points on what they pay, move through Bronze, Silver, Gold and Platinum, and claim rewards on the bill.
Start from ready campaigns for welcome, birthday, win-back and review requests, or write your own sequence with the step builder. Every subscriber confirms by double opt-in first.
When a guest answers a booking email, the reply lands on the booking and in the communication centre. Templates keep confirmations and reminders in your restaurant's own words.
Everything included
Included in the plan, together with every other module.
Questions
It keeps one profile per guest, built from their bookings, visits and payments. Your team sees preferences and allergies during service, and you can see who returns and what they spend.
Guests are enrolled automatically when the programme is active and earn points on the amount they pay, not on tips. You set the tier thresholds and the rewards, and guests claim rewards when they pay.
Every subscriber confirms by double opt-in, and the wording they agreed to is stored with the time. Each email carries your postal address and an unsubscribe link, and an opt-out stays in place even after the guest is deleted.
Yes. Owners and managers can export the restaurant's contacts as a CSV file at any time, with each guest's consent status and the lists they are on.
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